Pricing
Service Levels
Choose the service level that matches your integration needs. Each plan provides access to LicenChain licensing services, with different API capacity, availability targets and support arrangements.
Compare plans
Target service levels by plan
One platform subscription per Seller integration. All prices in EUR, excluding VAT.
Service levels shown are target specifications. Contractual commitments apply to agreed Production services following operational acceptance and confirmation in the Seller agreement.
| Service level | Bronze | Silver | Gold |
|---|---|---|---|
| Monthly platform fee | €0 | €99 | €299 |
| API capacity | |||
| Included API requests/month | 25,000 | 250,000 | 1,000,000 |
| Additional API requests | Quoted separately | Quoted separately | Quoted separately |
| Sustained requests/second | 2 | 10 | 30 |
| Short burst allowance | 10 | 30 | 100 |
| Availability | |||
| Monthly availability | Best effort | 99.9% target | 99.95% target |
| 30-day downtime equivalent (rounded up) | No guarantee | 44 min | 22 min |
| Incident response and monitoring | |||
| P1 critical incident acknowledgement | Best effort | 4 business hours | 2 business hours |
| P2 major incident response | Best effort | 1 business day | 4 business hours |
| 24/7 automated monitoring | Shared platform monitoring | Shared platform monitoring | Enhanced automated API monitoring and proactive alerts |
| 24/7 human P1 response | Not included | Not included | Optional, separately quoted |
Bronze€0/month
API capacity
- Included API requests/month
- 25,000
- Additional API requests
- Quoted separately
- Sustained requests/second
- 2
- Short burst allowance
- 10
Availability
- Monthly availability
- Best effort
- 30-day downtime equivalent (rounded up)
- No guarantee
Incident response and monitoring
- P1 critical incident acknowledgement
- Best effort
- P2 major incident response
- Best effort
- 24/7 automated monitoring
- Shared platform monitoring
- 24/7 human P1 response
- Not included
Silver€99/month
API capacity
- Included API requests/month
- 250,000
- Additional API requests
- Quoted separately
- Sustained requests/second
- 10
- Short burst allowance
- 30
Availability
- Monthly availability
- 99.9% target
- 30-day downtime equivalent (rounded up)
- 44 min
Incident response and monitoring
- P1 critical incident acknowledgement
- 4 business hours
- P2 major incident response
- 1 business day
- 24/7 automated monitoring
- Shared platform monitoring
- 24/7 human P1 response
- Not included
Gold€299/month
API capacity
- Included API requests/month
- 1,000,000
- Additional API requests
- Quoted separately
- Sustained requests/second
- 30
- Short burst allowance
- 100
Availability
- Monthly availability
- 99.95% target
- 30-day downtime equivalent (rounded up)
- 22 min
Incident response and monitoring
- P1 critical incident acknowledgement
- 2 business hours
- P2 major incident response
- 4 business hours
- 24/7 automated monitoring
- Enhanced automated API monitoring and proactive alerts
- 24/7 human P1 response
- Optional, separately quoted
- Business hours: Monday–Friday, 09:00–18:00 Europe/Vilnius, excluding Lithuanian public holidays.
- The optional Gold 24/7 human P1 response has a target acknowledgement of two clock hours and is available only through a separately agreed and operationally activated support arrangement.
How service levels work
What the service levels cover
Per Seller integration
API allowances apply to each Seller integration, not to end-user seats or issued licenses.
What availability covers
Availability applies to the agreed Production license-verification API, not to every infrastructure component or to asynchronous licensing operations.
What incident response means
A response commitment means a person acknowledges the incident and starts investigating. It does not guarantee a time to resolution.
Defined in your Seller agreement
The exact measurement rules, exclusions and remedies are set out in the Seller agreement.
Chosen by agreement
Silver and Gold are selected by agreement with LicenChain. There are no automatic upgrades.